Buy it sight unseen,
and still sleep at night.
A 30-day money-back guarantee on eligible vehicles, a limited warranty on major mechanical components, and a 125-point inspection before anything is listed. In writing, before you pay.
30 days to change
your mind about us.
Buying a used vehicle you have only seen in photographs takes trust, and trust is easier to give when someone puts it in writing. So we do. On eligible vehicles you get a 30-day money-back guarantee from the day it is delivered.
Drive it. Run every system. Put an independent mechanic on it. If it is not what the listing said it was, tell us inside the window — we collect it at our cost and refund you within 24 hours of it being picked up.
What is covered
Eligibility, allowances and any deductible are written into your purchase agreement before you sign it. Not every listing qualifies — the ones sold as is say so on the page.
The small print,
in normal size.
Nine questions, answered the way we would answer them on the phone. If something here does not match what you were told, the written agreement wins — and we want to hear about it.
Who is covered+
When the clock starts+
Use during the guarantee period+
Who pays for the return+
What happens when it arrives back+
How the refund is paid+
Restocking fees+
What is not covered+
Governing law+
Twelve months on
the expensive parts.
Eligible inventory carries a 1-year limited warranty on major mechanical components against defects in materials and workmanship under normal use. Coverage runs 12 months from the purchase date and is capped by mileage or operating hours depending on what you bought.
Cars
12 months or 12,000 miles, whichever comes first
- Engine
- Transmission
- Transfer case
- Drive axle assemblies
- Internally lubricated powertrain components
- Routine maintenance
- Brake pads and rotors
- Tires and wheels
- Batteries
- Wiper blades
- Cosmetic defects
- Damage from accidents, abuse, neglect or modification
RVs
12 months or 12,000 miles, whichever comes first
- Engine and transmission
- Slide-out systems
- Water pumps
- Plumbing systems
- Furnaces
- Air conditioning
- Factory-fitted appliances
- Roof damage caused by missed maintenance
- Water ingress through neglected seals
- Cosmetic defects
- Routine maintenance items
- Damage from misuse, neglect or unauthorised modification
What the warranty never covers
The warranty covers listed components that fail because of a defect in materials or workmanship under normal use. It does not cover routine servicing, wear-and-tear items, cosmetic defects, pre-existing conditions declared at the point of sale, environmental damage, commercial abuse, racing or competitive use, accidents, neglect, or repairs and modifications carried out without our agreement.
Coverage, eligibility, deductibles and the claim procedure vary by type of vehicle, and not every listing qualifies. Ask us for the full warranty document on any listing before you buy — we would rather send it than have you assume.
Checked before it
is ever listed.
Whatever you pick, it has been through the same 125 checks. Anything that fails is fixed or written into the listing — we do not quietly hope you miss it. Here is the whole list.
Cabin & driver comfort
12 points- All keys, remotes and the wheel-lock key present and working
- Jack, wrench, chocks and warning triangle present
- Interior trim checked for damage, fit and discolouration
- Heating, ventilation and air conditioning on every fan speed
- Rear climate controls where fitted
- Power outlets and USB ports
- Infotainment, speakers and auxiliary input
- Bluetooth pairing and hands-free calling
- Seat adjustment, memory and heating where fitted
- Date, time and on-board settings reset
- Previous owner data wiped from every module
- Non-approved accessories identified and removed
Body & paint
14 points- Evidence of previous accident repair
- Quality of any previous repair
- Panel alignment and shut lines
- Paint depth and colour match across panels
- Doors checked for damage
- Hood checked for damage
- Trunk or tailgate checked for damage
- Bumpers and valances
- Roof, roof rails and grille
- Hood, door and trunk hinges operate correctly
- Soft top or sunroof opens and closes where fitted
- Glass and mirrors checked for chips and cracks
- Antenna present and secure
- Condition of all wheels and wheel covers
Lighting
12 points- Low and high beam operation
- Headlight aim and beam pattern
- Daytime running lights
- Parking and side lights
- Brake lights, including the high-level lamp
- Reverse lights
- Indicators and hazard warning lights
- Fog lamps front and rear
- License plate lights
- Trunk, glovebox and courtesy lighting
- Interior lights operate from every door and the key
- Instrument cluster and switch illumination
Safety & security
12 points- Windshield meets inspection standards
- Seat belts: operation, condition and anchorage
- Airbag warning lamp and deactivation switch where fitted
- Central locking on doors, trunk, fuel flap and glovebox
- Power windows and anti-pinch function
- Mirror operation, folding, heating and auto-dimming
- Child seat anchor points
- Horn on all tones
- Wipers, blades and rain sensor
- Washer jets and fluid delivery
- Alarm and immobiliser
- Fault memory read and cleared, then re-read after the road test
Steering & suspension
11 points- Lower control arms and bushings
- Upper arms and ball joints
- Shock absorbers and struts for leaks
- Springs and mounts
- Anti-roll bars and drop links
- Steering rack, joints and gaiters
- Power steering operation and fluid condition
- Wheel bearings
- Ride height and levelling systems where fitted
- Alignment checked and corrected if needed
- Air suspension compressor and bags where fitted
Underbody & drivetrain
10 points- Chassis and floor pan for corrosion or impact damage
- Fuel lines and tank
- Exhaust system, mountings and emissions equipment
- Driveshafts, CV joints and boots
- Differential and transfer case for leaks
- Gearbox casing and mountings
- Engine and transmission mounts
- Heat shields secure
- Underbody protection and covers
- Towing equipment and wiring where fitted
Brakes, wheels & tires
12 points- Pad thickness on all corners
- Disc condition and thickness
- Calipers, slides and pistons
- Brake lines and hoses
- Fluid condition and moisture content
- Parking brake adjustment and hold
- ABS and stability control self-test
- Tread depth on every tire
- Uneven or edge wear investigated
- Tire age and matching across each axle
- Wheel runout and balance
- Spare, repair kit or run-flat provision
Engine bay & fluids
14 points- Cold start and idle quality
- Oil level, condition and leaks
- Coolant level, strength and leaks
- Radiator, hoses and cooling fans
- Belts and tensioners
- Timing belt or chain history against the schedule
- Air filter and intake system
- Battery health test and terminals
- Alternator output and starter draw
- Turbo or supercharger where fitted
- Injection and fuel system pressure
- Transmission fluid where checkable
- Brake and clutch fluid
- Engine bay checked for signs of fire, flood or rodent damage
Electrical & electronics
10 points- Full diagnostic scan of every module
- Battery drain test
- Charging system under load
- Parking sensors and cameras
- Driver assistance systems calibrated
- Cruise control
- Instrument warning lamps on and off as expected
- Wiring looms checked for repairs and splices
- Charging port and cables on electric and hybrid vehicles
- High-voltage battery state of health where applicable
History & paperwork
8 points- Title status verified as clean and transferable
- VIN matched on chassis, plate and documents
- Odometer reading cross-checked against history
- Vehicle history report obtained and reviewed
- Open recalls checked and actioned
- Service history collected and dated
- Owner manuals, spare keys and accessories accounted for
- Condition report photographed and filed
Road test
10 points- Cold start behaviour and warm-up
- Clutch or torque converter take-up
- Gear changes through the full range, up and down
- Four-wheel drive engagement where fitted
- Braking in a straight line and under load
- Steering feel, self-centring and vibration
- Ride quality over rough surfaces
- Noise, vibration and harshness at speed
- Cruising temperature and pressures
- Post-drive leak check on the lift
Ask before you buy,
not after.
If anything on this page is unclear, or you want the warranty document for a specific listing, say so and we will send it. We answer every message within 24 hours on business days.